Identify a Charge On Your Account
If you've noticed a charge on your Card, PayPal, Apple Pay, or Google Pay that you don't recognize, don't worry, you're in the right place. Our secure transaction search lookup helps you quickly check whether the charge is connected to a subscription with us.
We'll guide you through a few quick steps to try and locate the transaction. If we can't find anything, you'll be offered the option to contact our support team directly.
What You'll Need to Get Started
To help us locate the transaction, please have the following details ready:
The amount, and approximate transaction date
The payment method used (Card, PayPal, Apple Pay, or Google Pay)
If you used a card, you'll need:
The first 6 digits (identifies the bank)
The last 4 digits (identifies your card)
The card's expiry date
Why do we ask for the first 6 and last 4 digits?
These parts of your card number help us securely identify the transaction, and are commonly used in fraud-safe lookup systems. They do not expose your full card number or allow any charges to be made. We never ask for your full card number, CVV, or PIN, so please do not provide these to us.
Tips Before You Start
Try checking your email inbox (and spam/junk folder) for a receipt or order confirmation from us.
If you have a TotalVPN account, it may be quicker to sign in to your Online Portal and check your billing history directly. You can cancel recurring payments there too.
Ready to Search?
Launch the secure transaction search lookupStill Need Help?
If you can't find the charge or don't have access to the required payment details, don't worry, you'll have the option to contact our support team directly after completing the search steps. We're here to help get this sorted as quickly as possible.